Return & Refund Policy

Last Updated: October 7, 2026

Thank you for shopping with Lattesnap. We want you to have a positive experience with your purchase. Because our products are sourced and fulfilled through third-party suppliers, certain requirements apply to returns, refunds, replacements, and order issues.

By placing an order with Lattesnap, you agree to the terms outlined below.

1. Returns

Lattesnap accepts return requests within 30 days of delivery for eligible products.

To request a return or refund, please submit a request through the chat/contact request available on our website.

Your request should include:

• Your order number

• The name used to place the order

• The reason for the return

• A description of the issue, if applicable

• Clear photos or videos if the product has been used, damaged, broken, defective, or is otherwise not in its original condition

Do not send any product back before receiving return instructions from Lattesnap. Unauthorized returns may not be accepted or refunded.

2. Product Condition & Photo/Video Requirement

Products should be returned in their original condition whenever possible.

If a product has been used, broken, damaged, defective, or is otherwise not in its original condition, clear photos or videos must be provided with the return or refund request.

Photos or videos may be used to determine whether the issue qualifies for a refund, replacement, partial refund, or return.

Lattesnap may request additional photos or videos if the information initially provided is insufficient to evaluate the claim.

A return or refund request may be denied if:

• The requested photos or videos are not provided.

• The product has been intentionally damaged.

• Damage resulted from misuse, improper handling, or failure to follow product instructions.

• The condition of the product does not reasonably match the information provided in the request.

• The customer fails to provide sufficient evidence of the claimed issue.

3. Eligible Returns

To qualify for a return, the item generally must:

• Be requested within 30 days of delivery

• Be in its original condition whenever possible

• Include original packaging and accessories when applicable

• Not have been intentionally damaged or misused

• Meet any applicable product-specific return requirements

For products that have been used, damaged, broken, or are defective, photos or videos are required before Lattesnap can determine whether the request is eligible.

Certain products may not be eligible for return because of hygiene, safety, or other applicable restrictions.

4. Change-of-Mind Returns

If you change your mind, ordered the wrong item, ordered the wrong variation, or simply no longer want the product, you may request a return within 30 days of delivery, provided the item is eligible for return.

Return shipping costs for change-of-mind returns are the responsibility of the customer, unless otherwise required by applicable law.

Original shipping charges are generally non-refundable.

If the product has been used or damaged, clear photos or videos must be submitted with the return request, and Lattesnap may determine that the item is not eligible for a change-of-mind return.

5. Damaged, Broken, Defective, or Incorrect Items

If your order arrives damaged, broken, defective, or you receive an incorrect item, please contact Lattesnap as soon as possible after delivery.

Clear photos or videos are required for damaged, broken, defective, or incorrect-item claims.

Photos or videos should clearly show, when applicable:

• The product

• The damage or defect

• The product packaging

• The shipping package

• The shipping label

• Any other relevant information showing the issue

Lattesnap will review the information provided and may, depending on the circumstances, offer a replacement, refund, partial refund, or another appropriate resolution.

Please do not dispose of a damaged, broken, defective, or incorrect item until Lattesnap has reviewed your request and provided further instructions.

6. Refunds

Once your return or refund request has been reviewed and approved, Lattesnap will notify you of the outcome.

Approved refunds will generally be issued to the original payment method.

Please allow additional processing time for the refund to appear in your account. Processing times vary depending on your bank, credit-card issuer, or payment provider.

Lattesnap is not responsible for delays caused by a customer's bank or payment provider.

7. Partial Refunds

In certain situations, Lattesnap may offer a partial refund instead of requiring a return.

The amount of any partial refund will be determined based on the circumstances of the order, the condition of the product, and the nature of the issue.

For products that have been used, broken, or damaged, photos or videos may be required before a partial refund can be considered.

Accepting a partial refund may resolve the applicable claim and eliminate the need for a return.

8. Unauthorized Returns

Customers must contact Lattesnap and receive return instructions before sending any item back.

Products returned without authorization or without following the provided return instructions may be refused and may not qualify for a refund.

9. Lost, Stolen, or Delivered Packages

Lattesnap is not responsible for packages that are marked as successfully delivered by the shipping carrier but are subsequently lost, stolen, or misplaced after delivery.

Customers are responsible for providing an accurate and secure delivery address.

If your package appears to be lost while in transit, please contact Lattesnap so we can review the available tracking information and determine the appropriate next steps.

10. Incorrect Shipping Information

Customers are responsible for ensuring that their shipping information is accurate before completing an order.

If an order cannot be delivered or is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the customer requests that the order be reshipped.

Lattesnap cannot guarantee that an order can be changed after it has entered processing or shipping.

11. Order Cancellations

Because orders may be processed shortly after purchase, cancellation requests are not guaranteed.

If you wish to cancel an order, please contact Lattesnap as soon as possible after placing your order.

Once an order has been processed, shipped, or fulfilled, Lattesnap may be unable to cancel it.

12. Non-Returnable Items

Certain products may be designated as final sale or non-returnable.

Non-returnable items may include products that:

• Have been used or damaged through misuse

• Have been intentionally damaged

• Are missing required components or packaging

• Were purchased as final-sale items

• Are ineligible due to hygiene or safety considerations

• Are requested outside the applicable return period

Where required by applicable law, these restrictions may not apply.

13. Refund Abuse & Fraud Prevention

Lattesnap reserves the right to review and investigate unusual, excessive, or potentially fraudulent return and refund activity.

We may deny a refund, replacement, or return request where we reasonably determine that the request involves:

• Fraudulent activity

• False or misleading information

• Intentional product damage

• Repeated misuse of the return policy

• Excessive or unreasonable refund requests

• Abuse of the return process

This policy does not limit any rights you may have under applicable consumer protection laws.

14. Chargebacks & Payment Disputes

If you experience an issue with your order, we encourage you to contact Lattesnap first so that we can attempt to resolve the matter.

If you have already submitted a refund or return request, please allow us reasonable time to review and respond.

Nothing in this section limits any rights you may have to dispute a transaction through your payment provider where legally permitted.

15. Evidence & Review of Claims

Lattesnap may request reasonable evidence to evaluate a return, refund, replacement, or damage claim.

This may include:

• Photos

• Videos

• Packaging photos

• Shipping-label photos

• Order information

• Additional details regarding how the product was used or handled

For products that have been used, broken, damaged, or claimed to be defective, photos or videos are required.

Lattesnap will review the information provided before determining the appropriate resolution.

16. Policy Changes

Lattesnap reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date.

17. Contact Us

If you need assistance with a return, refund, damaged product, broken product, defective item, or other order issue, please contact us through the chat/contact request available on the Lattesnap website.

Please include your order number and all relevant information.

If the product has been used, broken, damaged, or is defective, please include clear photos or videos with your request.

Lattesnap
Customer Support: Website Chat / Contact Request