Shipping policy

Shipping Policy

Last Updated: October 7, 2026

Thank you for shopping with Lattesnap. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order with Lattesnap, you acknowledge and agree to the terms outlined below.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Business days do not include weekends or holidays.

During periods of high order volume, promotions, holidays, or other unforeseen circumstances, processing may take longer than usual.

Once your order has been processed and shipped, you will receive tracking information when available.

2. Shipping Times

Estimated delivery times may vary depending on the destination, product, shipping carrier, and fulfillment location.

Our typical estimated delivery timeframe is:

Estimated Delivery: 7–15 business days

These are estimates, not guarantees. Delivery times may be longer in certain circumstances.

Lattesnap is not responsible for delays caused by shipping carriers, customs, weather, holidays, transportation disruptions, supplier delays, or other circumstances outside of our reasonable control.

3. Tracking Information

Once your order has shipped, tracking information may be provided to you by email or through our website when available.

Tracking information may take several business days to become active after an order has been shipped.

Tracking updates may not appear immediately while the package is being processed or transferred between shipping facilities.

4. Multiple Items & Separate Shipments

If you purchase multiple products, your items may arrive in separate packages.

This may occur because products can be fulfilled from different warehouses, suppliers, or locations.

Receiving one package before another does not necessarily mean that an item is missing.

Please check your tracking information and allow the applicable delivery timeframe for each shipment.

5. Third-Party Fulfillment

Lattesnap may use third-party suppliers, warehouses, manufacturers, and fulfillment partners to process and ship orders.

As a result, packages may be shipped from different locations and may use different shipping carriers.

Packaging, shipping labels, and carrier services may vary depending on the product and destination.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Lattesnap is not responsible for delays, failed deliveries, returned packages, or additional shipping costs caused by:

  • Incorrect addresses

  • Incomplete addresses

  • Missing apartment or unit numbers

  • Incorrect ZIP/postal codes

  • Incorrect recipient information

If an order is returned because of an incorrect address, additional shipping costs may apply if the customer requests that the package be reshipped.

7. Lost or Delayed Packages

If tracking shows that your package is still in transit, please allow additional time for delivery.

Shipping carriers may occasionally experience delays.

If your package appears to be significantly delayed, please contact Lattesnap through our website chat/contact request so we can review the available tracking information.

Lattesnap will work with the applicable carrier or fulfillment partner when appropriate, but we cannot guarantee a specific delivery date.

8. Delivered but Not Received

If tracking information shows that your package was delivered, but you cannot locate it, please:

  1. Check around your property and any designated delivery areas.

  2. Check with household members, neighbors, or building management.

  3. Contact the shipping carrier if appropriate.

  4. Contact Lattesnap through our website chat/contact request if the package still cannot be located.

Lattesnap is not responsible for packages that are marked as successfully delivered by the carrier but are subsequently lost, stolen, or misplaced after delivery.

9. Damaged Packages

If your package arrives damaged, please contact Lattesnap as soon as possible.

Clear photos or videos of the damaged package and product are required when submitting a damage claim.

Photos should clearly show:

  • The shipping package

  • The shipping label

  • The product

  • The damage or defect

Do not dispose of the product or packaging until Lattesnap has reviewed your claim and provided further instructions.

10. Incorrect or Missing Items

If you receive an incorrect item or believe an item is missing from your order, please contact us through the website chat/contact request.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the items received and their packaging

We may request additional information or evidence before determining the appropriate resolution.

11. Customs, Duties & Taxes

For international orders, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are determined by the destination country's authorities and are generally outside of Lattesnap's control.

Lattesnap is not responsible for delays caused by customs processing.

12. Shipping Restrictions

Certain products may not be available for shipment to every country, state, territory, or region.

If an order cannot be fulfilled or shipped to the provided destination, Lattesnap may contact the customer regarding available options or issue a refund where appropriate.

13. Order Changes & Cancellations

Because orders may enter processing shortly after purchase, changes or cancellation requests are not guaranteed.

If you need to change your shipping address or cancel an order, contact us as soon as possible.

Once an order has been processed or shipped, we may be unable to make changes.

14. Shipping Delays Beyond Our Control

Lattesnap is not responsible for delays resulting from circumstances outside our reasonable control, including but not limited to:

  • Severe weather

  • Natural disasters

  • Carrier disruptions

  • Customs delays

  • Holidays

  • Strikes

  • Transportation disruptions

  • High shipping volumes

  • Supplier or warehouse delays

  • Government restrictions

  • Incorrect customer information

  • Other unforeseen circumstances

When possible, we will provide assistance in reviewing the status of delayed shipments.

15. No Guaranteed Delivery Date

Unless explicitly stated otherwise at checkout, Lattesnap does not guarantee delivery by a specific date.

Estimated delivery dates are provided for convenience and may change depending on the circumstances of the shipment.

If you need an order by a specific date, please take potential processing and shipping delays into consideration before placing your order.

16. Shipping & Refunds

Shipping costs, where applicable, may be non-refundable.

For additional information regarding returns and refunds, please review our Return & Refund Policy.

If an item is damaged, defective, or incorrect, please contact Lattesnap before sending anything back.

17. Contact Us

If you have questions about your shipment, tracking information, delivery, or an order issue, please contact us through the chat/contact request available on the Lattesnap website.

Please include your order number whenever possible so we can assist you more efficiently.

Lattesnap
Customer Support: Website Chat / Contact Request