Terms of service

Terms of Service

Last Updated: October 7, 2026

Welcome to Lattesnap. These Terms of Service ("Terms") govern your use of the Lattesnap website and your purchase of products from us.

By accessing our website, browsing our products, or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

1. About Lattesnap

Lattesnap operates an online retail store offering products for purchase through our website.

Some products may be sourced, packaged, or fulfilled through third-party suppliers and fulfillment partners. As a result, product packaging, shipping carriers, fulfillment locations, and delivery times may vary depending on the product and destination.

2. Eligibility

By using our website, you represent that:

  • You are legally capable of entering into a binding agreement.

  • The information you provide to us is accurate and complete.

  • You will use our website and products only for lawful purposes.

  • You will not use our website to engage in fraudulent or abusive activity.

If you are purchasing a product on behalf of another person, you are responsible for ensuring that you have the authority to do so.

3. Products & Product Information

We make reasonable efforts to display product descriptions, images, specifications, pricing, and other information accurately.

However, we do not guarantee that:

  • Product images will exactly match the physical product.

  • Colors will appear exactly as shown on your device.

  • Product dimensions or specifications will never vary.

  • Product descriptions will always be completely free from errors.

Product packaging, labeling, appearance, and minor specifications may vary from images shown on our website.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

4. Pricing

All prices displayed on our website are subject to change without notice.

Lattesnap reserves the right to correct pricing errors and cancel orders that were placed using an incorrect price, including orders resulting from technical errors, typographical errors, or system issues.

If an order is canceled because of a pricing error, any payment collected for that order will be refunded.

5. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

Lattesnap reserves the right to accept, reject, limit, or cancel any order at our discretion, including after an order has been submitted.

Reasons for cancellation may include:

  • Product availability

  • Pricing or listing errors

  • Suspected fraudulent activity

  • Incorrect customer information

  • Shipping restrictions

  • Inventory or fulfillment issues

  • Technical errors

If we cancel an order after payment has been processed, the applicable payment will be refunded.

6. Order Information

You are responsible for providing accurate information when placing an order.

This includes:

  • Your full name

  • Shipping address

  • Billing information

  • Email address

  • Phone number, when required

  • Any other information necessary to fulfill your order

Lattesnap is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

7. Shipping & Delivery

Shipping times are estimates and are not guaranteed unless specifically stated otherwise.

Delivery times may be affected by factors outside of Lattesnap's control, including:

  • Carrier delays

  • Customs processing

  • Weather

  • Holidays

  • Incorrect addresses

  • Transportation disruptions

  • Supplier or fulfillment delays

  • High shipping volumes

  • Other unforeseen circumstances

For additional information, please review our Shipping Policy.

Once a package has been transferred to the shipping carrier, Lattesnap cannot guarantee a specific delivery date.

8. Third-Party Suppliers & Fulfillment

Lattesnap may use third-party suppliers, manufacturers, warehouses, and fulfillment partners to source and deliver products.

Orders may therefore be shipped from different locations depending on product availability and fulfillment requirements.

You agree that the use of third-party fulfillment partners does not create a direct contractual relationship between you and those suppliers through Lattesnap.

Lattesnap remains your point of contact for customer-service inquiries regarding your Lattesnap order.

9. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge that you are also agreeing to the terms and requirements contained in that policy.

In particular, customers may be required to provide photos or videos when a product has been used, broken, damaged, or is claimed to be defective.

Lattesnap may require evidence before approving a refund, replacement, partial refund, or return.

10. Product Use

Customers are responsible for using products in accordance with applicable instructions, warnings, and reasonable safety practices.

Lattesnap is not responsible for damage caused by:

  • Improper use

  • Misuse

  • Abuse

  • Unauthorized modification

  • Failure to follow instructions

  • Negligent handling

  • Normal wear and tear

Customers should carefully review any instructions or warnings provided with their products.

11. Prohibited Uses

You may not use our website or services to:

  • Violate any applicable law or regulation

  • Commit fraud

  • Submit false information

  • Attempt to obtain refunds through fraudulent claims

  • Abuse our return or refund process

  • Interfere with the operation or security of our website

  • Attempt to gain unauthorized access to our systems

  • Copy or reproduce our website content without permission

  • Use our website for any unlawful or malicious purpose

We reserve the right to refuse service or terminate access to customers who violate these Terms.

12. Intellectual Property

All content appearing on the Lattesnap website, including where applicable:

  • Logos

  • Brand names

  • Graphics

  • Images

  • Product descriptions

  • Website designs

  • Text

  • Videos

  • Page layouts

is owned by Lattesnap or used with permission from the applicable rights holder.

You may not copy, reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission.

13. User-Submitted Information

If you submit information, reviews, feedback, photographs, comments, or other content to Lattesnap, you agree that you have the right to provide that content.

By submitting content, you grant Lattesnap permission to use, reproduce, display, and distribute that content for legitimate business, marketing, and promotional purposes, where legally permitted.

You should not submit confidential or sensitive information through public review areas.

14. Website Availability

We attempt to keep our website available and functioning properly, but we do not guarantee that the website will always be:

  • Available

  • Error-free

  • Secure

  • Free from interruptions

  • Free from viruses or other harmful components

Lattesnap may temporarily suspend, modify, or discontinue any part of the website without prior notice.

15. Third-Party Services & Links

Our website may contain links, services, payment processors, applications, or other features provided by third parties.

Lattesnap does not control and is not responsible for the availability, accuracy, policies, or practices of third-party websites or services.

Your use of third-party services may be subject to the terms and policies of those third parties.

16. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Lattesnap website and products are provided on an "as available" and "as is" basis.

Lattesnap does not guarantee that the website, products, or services will meet every customer's individual expectations or requirements.

Nothing in these Terms excludes any warranty or consumer right that cannot legally be excluded under applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Lattesnap will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

This may include, where legally permitted, losses resulting from:

  • Website interruptions

  • Shipping delays

  • Third-party carrier issues

  • Supplier or fulfillment delays

  • Improper product use

  • Loss of data

  • Loss of profits

  • Business interruption

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

18. Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Lattesnap and its owners, employees, contractors, affiliates, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

  • Your violation of these Terms

  • Your misuse of our website

  • Your misuse of our products

  • Your violation of applicable laws

  • Fraudulent or unauthorized activity associated with your account or order

19. Fraud & Abuse

Lattesnap reserves the right to investigate suspicious orders, refund requests, chargebacks, or other activity.

We may cancel orders, restrict accounts, refuse service, or take other appropriate action when we reasonably suspect fraud, abuse, unauthorized activity, or misuse of our policies.

This does not limit any rights you may have under applicable law.

20. Payment Disputes & Chargebacks

If you have a problem with your order, we encourage you to contact Lattesnap first so we have an opportunity to resolve the issue.

Nothing in these Terms prevents you from exercising rights provided by your payment provider or applicable law.

However, submitting false or fraudulent claims to obtain a refund or chargeback may result in the restriction or termination of your access to our services.

21. Privacy

Your use of our website may involve the collection and processing of personal information.

Please review our Privacy Policy for information regarding how Lattesnap collects, uses, stores, and protects personal information.

22. Changes to These Terms

Lattesnap reserves the right to modify these Terms at any time.

Updated Terms will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

23. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect to the maximum extent permitted by law.

24. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies displayed on our website, constitute the agreement between you and Lattesnap regarding your use of our website and services, except where otherwise required by applicable law.

25. Governing Law

These Terms will be governed by the applicable laws of the jurisdiction in which Lattesnap operates, without regard to conflict-of-law principles, except where applicable law provides otherwise.

26. Contact Us

If you have questions regarding these Terms or your Lattesnap order, please contact us through the chat/contact request available on our website.

Lattesnap
Customer Support: Website Chat / Contact Request